Privacy Policy
Your privacy is critically important to us. At Clyn, we have a few fundamental principles.
Welcome to Clyn’s Privacy Policy. This document explains how Clyn Technologies Inc. ("Clyn," "we," "us," or "our") collects, uses, and discloses your information when you use our operations platform and services (the "Services"). We are committed to protecting your personal data and respecting your privacy in compliance with applicable laws, including the General Data Protection Regulation (GDPR).
Our goal is to be transparent about the data we collect and how it is used to power our AI-driven inspections, automated restocking, and vendor management tools. This policy is designed to help you understand your privacy rights and how you can control your information.
Table of Contents
1. Information We Collect
To provide our Services, we collect the following types of information:
- Account Data: When you register, we collect your name, email address, phone number, and company details.
- Property & Inspection Data: We collect property addresses, and you provide photos and videos of your properties for inspection. Our AI analyzes this visual data to detect issues.
- Vendor & Crew Details: To manage your team, we store information you provide about your vendors, such as names, contact details, and service types.
- Financial Information: For billing, we use third-party payment processors (e.g., Stripe) and do not store your credit card details directly.
- Usage & Analytics Data: We automatically collect information about how you interact with our Services to improve performance and user experience.
2. How We Use Your Information
Your data is used to deliver and enhance our Services in the following ways:
- To Provide AI Inspections: We use property photos to train our computer vision models and provide you with detailed inspection reports.
- To Fulfill Auto-Restock Orders: We use property and inventory data to automatically place restock orders on your behalf through connected accounts like Amazon.
- To Coordinate Your Crew: Vendor information is used to schedule services, send notifications, and manage communications within the platform.
- For Support & Communication: We use your contact information to provide customer support, send service-related announcements, and share updates.
- For Analytics & Improvement: We analyze usage data to understand service performance, identify trends, and develop new features.
3. Legal Bases for Processing (GDPR)
If you are in the European Economic Area (EEA), we process your data based on the following legal grounds under GDPR Article 6:
- Performance of a Contract: We process your data to fulfill our contractual obligations to provide the Services you have signed up for.
- Legitimate Interest: We process data for legitimate interests, such as improving our Services, preventing fraud, and for analytics, provided these interests are not overridden by your rights.
- Consent: Where required by law, we will ask for your consent to process your data for specific purposes, such as marketing communications. You can withdraw your consent at any time.
5. International Transfers & Security
We take data security seriously and implement industry-standard measures, including encryption of data in transit and at rest. Clyn is built on a secure infrastructure and we are pursuing SOC 2 compliance to demonstrate our commitment to security. Data may be transferred to and processed in countries outside of your own, and we ensure adequate safeguards are in place for such transfers.
6. Data Retention & Deletion
We retain your personal data for as long as your account is active or as needed to provide you with the Services. You can request deletion of your account and associated data at any time, subject to our legal obligations to retain certain information.
7. Your Rights
You have rights over your personal data, including:
- Right to Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: You can correct any inaccurate information.
- Right to Erasure ('Right to be Forgotten'): You can request that we delete your personal data.
- Right to Data Portability: You can request your data in a machine-readable format.
To exercise these rights, please contact us at support@clyn.com.
8. Children’s Privacy
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information.
9. Updates to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and, where appropriate, through other channels like email. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please do not hesitate to contact us.