FAQs for Clyn -

Your Cleaning Management Platform

Getting Started with Clyn

  • Clyn is a comprehensive cleaning management platform that connects individuals and businesses with top cleaning service providers. Our platform facilitates easy booking, management, and execution of cleaning services, tailored to meet your specific needs.

  • Signing up for Clyn is simple:

    - Visit our website or download the Clyn app.

    - Click on ‘Sign Up’.

    - Enter your details and create an account.

    - Once registered, you can immediately start booking services.

  • Our partners offer a wide range of cleaning services, including regular cleaning, deep cleaning, sanitation services, and specialized cleaning like window and tile cleaning.

Booking and Managing Services

  • To book a service:

    - Log in to your Clyn account.

    - Browse through the list of available services and select the one you need.

    - Choose your preferred date and time.

    - Confirm your booking by completing the payment process.

  • Yes, Clyn supports auto-scheduling of recurring services. You can set up automatic recurring services for your short-term rental that will schedule a service after your guest checks out.

  • You can cancel or reschedule your service through the Clyn app or website. Please note that some cancellations or rescheduling may be subject to a fee if done close to the appointment d

Pricing and Payments

  • The cost of services booked through Clyn is determined based on the type of cleaning required, the size of the area to be cleaned, and your chosen service provider, who will always be the top cleaning partner in your region. Our platform offers transparent, upfront pricing to help you make an informed decision and ensures you get the best possible service tailored to your needs.

  • Clyn accepts various payment methods, including major credit cards, debit cards, and online payment platforms such as PayPal, Cashapp and Venmo. Our partnership with Stripe ensures that all transactions are safe and confidential.

  • Clyn offers subscription plans that provide value by offering discounted rates for regular services. Additionally, we periodically offer promotions and discounts to our loyal customers. Be sure to check our platform or subscribe to our newsletter for the latest deals.

Service Coverage and Providers

  • Our service providers are carefully selected based on a rigorous vetting process that includes background checks, reference checks, and proof of business integrity. We also assess their experience, customer reviews, and compliance with our quality standards to ensure that you receive the best service possible.

  • Yes, you can choose from any of the providers listed on our platform. We provide detailed profiles for each provider, including their services offered, customer ratings, and reviews, to help you make an informed decision.

  • Clyn’s network of providers covers multiple regions and cities across the country. You can check the availability of services in your area through our platform by entering your location.

Safety and Quality Assurance

  • All service providers are required to adhere to strict safety protocols, which include using personal protective equipment, following health guidelines, and employing environmentally friendly cleaning practices to ensure safety and sustainability.

  • We ensure quality through continuous monitoring, customer feedback, and regular audits of service providers. Providers who fail to meet our standards are subject to re-evaluation and possible removal from our network to maintain high service quality.

Feedback and Support

  • Feedback can be provided directly through the Clyn app or website after each service is completed. We encourage you to share your experiences to help us improve and to assist other users in making better choices.

  • If you are dissatisfied with a service, please contact Clyn customer support immediately. We will address your concerns, offer a resolution, and if necessary, arrange for a re-service or refund according to our satisfaction guarantee.

  • For any support-related inquiries, you can contact our dedicated customer service team through the Clyn app, via email, or by live chat. Our team is available 24/7 to assist you with any issues or questions.

Warranty and Insurance

  • Yes, Clyn offers a satisfaction guarantee. If you are not satisfied with the cleaning service, we commit to resolving the issue either by arranging a callback or providing a refund, ensuring that you always receive value from our services.

  • Yes, all services booked through Clyn are covered by insurance to protect against damages or accidents during the cleaning process. This provides additional peace of mind and ensures a worry-free experience for our users.

Miscellaneous

  • Clyn is equipped to handle both residential cleaning services. Our platform offers specialized providers for different types of properties, ensuring tailored services that meet specific needs.

  • We take privacy and data protection seriously. All user data on Clyn is protected with robust cybersecurity measures, compliant with leading privacy regulations. We ensure that your information is secure and used only for the purposes of improving your service experience.